support

Whatever you found down there, report back. This page is where.

Write to support@twilightventures.dev about anything to do with a product or a purchase, the Confluence and Jira apps included. Name the product and its version, plus the IDE or editor version for a plugin or an extension; for a bug, add the rough size and format of the file and what you saw.

security@twilightventures.dev is for security problems only. That mailbox is checked through the day, and the security policy says what to send and how fast we answer.

Each JetBrains plugin ends its Help menu with an issue reporter that shows the full text before anything is sent. Bugs and requests for any of the products can also be filed on the issues page of the Lens repository.

The store pages are the place for reviews. Each JetBrains plugin has its own listing on the JetBrains Marketplace, and the three VS Code extensions each have a page on Open VSX and on the Visual Studio Marketplace.

A support mail gets a reply within two business days, and a report to the security address gets one within three business days, as the security policy says. When a reply needs a fix, the reply says which cut carries it.

We also take on automation work for other companies: a scoped piece of automation at a fixed price with a maintenance term, built so that a person on your side approves or can stop each step it takes. One example: invoices that arrive by email get read, matched to their orders and queued for one person to approve before anything is paid. Write to sales@twilightventures.dev with what you want automated, and we will say whether we can help.